Your privacy matters here
Learn how we protect, use, and manage your data responsibly
Introduction to our privacy policy
We value your privacy and handle your data with care. This policy explains how information is collected, stored, and used, and your rights regarding personal data. Please review regularly for updates.
We comply with Australian privacy laws and ensure your data is processed only for clear, stated purposes. Your personal details are stored securely and never shared for unrelated reasons.
Personal data we may collect
We collect essential details for communication, security, and improvement, always minimising the information gathered for these purposes.
Information provided by you directly
- Contact details you enter to reach our team
- Feedback submitted through our forms online
- Questions or requests about emotional resources
- Participation in community support features
- Voluntary survey responses or reviews
Automatically collected information
- Browser type and settings for usability
- Device identifiers and IP addresses
- Site interaction metrics and patterns
- Cookies for improving your user experience
- Log data for site security
How collected data is used
Collected data helps us communicate, enhance your experience, and provide support. We never use details for unsolicited marketing.
- Responding to questions or support requests
- Improving and personalising your experience
- Maintaining privacy and security standards
- Analysing how users interact with features
- Managing technical issues promptly
- Ensuring legal and regulatory compliance
- Internal statistical reviews (non-marketing)
Our pledge: We will never sell your personal data and use robust measures to keep your information safe at all times.
Information sharing and third parties
We do not share your details except as required for service provision, security, or to comply with Australian law.
Services and contractors we trust
We partner only with reputable vendors who are committed to strict privacy and data protection practises.
When required by law
Personal data may be shared to comply with legal duties or official authorities.
Anonymous data and statistics
We use aggregated, anonymised data for improvement only.
Your data rights explained
You have rights to access, correct, or delete your data. Contact us for any concern or to exercise your rights regarding privacy.
- Request access to the personal data we hold
- Ask to correct details that are inaccurate
- Request deletion of your information
- Transfer your data to another provider
- Object to processing in certain cases
- Request limited use of your details
Contact us for privacy requests or concerns about your data. We aim to respond promptly per regulations.
How we protect your data
We maintain physical and digital safeguards to protect your privacy and prevent unauthorised access.
Digital security measures
- Encrypted web traffic and data transmission
- Strict server and database access controls
- Regular vulnerability testing schedules
- Data backup and incident monitoring systems
Operational security standards
- Staff trained in privacy protection
- Internal processes for regular policy review
- Data minimisation requirements across teams
- Privacy impact assessments when updating systems
How long we keep your data
Personal information is stored only as long as needed for the above purposes and deleted when no longer necessary.
- Account details retained while active
- Resource interactions for site improvement
- Messages for support reference
- Billing records as required by law
- No unsolicited marketing records kept
You can request removal at any point in line with your rights.
Transfers outside Australia
If we transfer data internationally, we ensure it is subject to equivalent standards and explicit safeguards.
- Secure contractual data arrangements
- Compliance with Australian privacy laws
- Limited access given only for service use
- Suppliers must comply with our privacy promise
Cookies and similar technologies
Cookies provide essential site functions, support analytics, and enhance usability. You have full control through browser settings.
Types of cookies used here
- Support site core operation and navigation
- Improve usability and load speed
- Enable user settings or preferences
- Provide core site features and security
See our Cookie Policy or adjust browser settings to manage usage.
Updates to our privacy policy
Policy revisions are made to reflect legal, security, or service changes. Please revisit regularly for the latest version.
- Notices on significant updates by email
- Clear date-stamped policy changes
- Policy archive on request
- Advance warning of major revisions
Earlier versions are made available after changes.
Contact for privacy questions
If you have privacy concerns, reach out for prompt assistance and clear guidance.
Karovemint
1 Bligh Street, Level 26, Sydney, NSW 2000 Australia
Phone: +61.3.8491.2817
Email: content@karovemint.com
Policy last updated on 29 November 2025
Effective as of 29 November 2025